Bentour Travel has introduced a special offer for travel agency partners affected by the cancellations of FTI trips with a departure date from 15 June 2024. The offer aims to help travel agencies offer their customers a similar trip at a similar price. The tour company says it will make every effort to make a similar price possible if a Bentour booking with the same travel date as a cancelled FTI booking is more expensive at the current daily rate. For this, the organizer will contact the hotels directly to obtain corresponding discounts, which has already proven successful at some hotels. Text continues below the podcast. https://open.spotify.com/episode/5kOas2Dnctm4EyAE5pskDt?si=b03130dc8d504e1f Standing together as an industry ‘It’s our job to bring holidaymakers to their well-deserved holiday. We need to stand together as an industry now. Therefore, in these challenging times, it is our special goal to support our travel agency partners and their customers in the best possible way,” says Deniz Ugur, Director of Bentour Travel.
“With our initiative, we underline that our partners can count on us even in difficult situations and can offer their customers attractive alternatives. We are committed to working with our partners to find solutions and make customers happy.” Booking system Travel agencies can enter the booking number and the price that customers would have paid as a non-binding customer wish in the booking system. In the event of a successful negotiation by Bentour Reizen, the booking confirmation or invoice will be amended. This process can take up to seven days.