{"id":111815,"date":"2024-04-21T01:48:05","date_gmt":"2024-04-21T00:48:05","guid":{"rendered":"https:\/\/www.travmagazine.nl\/emirates-ceo-apologizes-our-response-has-been-far-from-perfect\/"},"modified":"2024-09-18T14:11:59","modified_gmt":"2024-09-18T13:11:59","slug":"emirates-ceo-apologizes-our-response-has-been-far-from-perfect","status":"publish","type":"post","link":"https:\/\/www.travmagazine.nl\/en\/emirates-ceo-apologizes-our-response-has-been-far-from-perfect\/","title":{"rendered":"Emirates CEO apologizes: ‘Our response has been far from perfect’"},"content":{"rendered":"

Tim Clark, the chief executive of Emirates, has issued an open letter to apologise extensively to passengers who were stuck at Dubai airport due to heavy rains and flooding in recent days. Clark’s open letter was distributed on Saturday by PR agencies in the Netherlands and Belgium, among others. ‘This week was one of the toughest for Emirates operationally, as record storms hit the United Arab Emirates. I would like to sincerely apologize to any passenger whose travel plans have been disrupted during this time,” Clark said in the statement. Emirates has come under fire in recent days as affected passengers felt abandoned and had to spend the night at the airport. On Tuesday, April 16, the United Arab Emirates experienced the heaviest rainfall in 75 years. In a short period of time, more rain fell than normally falls in a year. Emirates has diverted dozens of flights to avoid the worst of the weather on Tuesday. In the following three days, nearly 400 flights were canceled and many more were postponed. According to Clark, there were two priorities: “Taking care of our passengers affected by the disruption, and getting our operations back on schedule.” According to Clark, Emirates has sent more than 100 staff\/volunteers to care for disrupted travellers on departures at Dubai airport and in the transit area, prioritising medical cases, the elderly and other vulnerable travellers. According to Clark, Emirates provided more than 12,000 hotel rooms in Dubai to accommodate disrupted travelers. In addition, 250,000 meal vouchers were issued and larger quantities of drinking water, blankets and other facilities were provided. Emirates has set up a task force to sort and deliver approximately 30,000 pieces of abandoned baggage to their owners. Clark: ‘We know that our response has been far from perfect. We acknowledge and understand the frustration of our passengers due to the crowds, lack of information and confusion in the terminals. We recognise that the long queues and waiting times have been unacceptable.” Clark continued, “We take our commitment to our passengers very seriously, and we’ve learned from the past few days to put things right and improve our processes.” Air traffic to and from Dubai has now fully resumed. (Photo Shutterstock).<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Tim Clark, the chief executive of Emirates, has issued an open letter to apologise extensively to passengers who were stuck at Dubai airport due to heavy rains and flooding in recent days. Clark’s open letter was distributed on Saturday by PR agencies in the Netherlands and Belgium, among others. ‘This week was one of the … Lees verder<\/a><\/p>\n","protected":false},"author":14007,"featured_media":111812,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[48444],"tags":[],"ppma_author":[48297],"class_list":{"0":"post-111815","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"entry"},"acf":[],"yoast_head":"\nEmirates CEO apologizes: 'Our response has been far from perfect' - TravMagazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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